Privacy Policy | Freshforcedetox

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1. Introduction

Freshforcedetox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website freshforcedetox.world and use our services.

We are an agency under the Privacy Act 2020 (New Zealand) and handle personal information in accordance with the Information Privacy Principles (IPPs). Where the General Data Protection Regulation (GDPR) applies to you (for example, if you are in the European Economic Area), we also comply with GDPR requirements. This policy is written primarily for users in New Zealand.

2. Agency Information

The agency responsible for your personal information is:

Freshforcedetox
7 Fifth Avenue East
Tauranga 3110
New Zealand
Email: connect@freshforcedetox.world
Phone: +64 7 578 8621

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

Fill out our contact form (name, email address, message content)
Subscribe to email communications, if offered (email address)
Enroll in our coaching programs (name, contact details, payment information, when applicable)
Communicate with us via email or phone

3.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and approximate location
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Device information

4. How We Collect and Use Personal Information

Under the Privacy Act 2020, we collect personal information only for lawful purposes connected with our functions or activities, and we use it only for those purposes or related purposes you would reasonably expect.

We collect information directly from you where practicable. If we collect information from another source, we will take reasonable steps to ensure you are aware of the collection as required by the IPPs.

Common purposes for which we use personal information include:

Responding to enquiries and providing coaching services you request
Administering programs, bookings, and payments
Improving our website and customer experience
Sending service-related communications
Sending marketing communications where you have given express consent or an existing relationship permits contact under the Unsolicited Electronic Messages Act 2007
Meeting legal, tax, and accounting obligations
Protecting our legal rights and preventing fraud or misuse

Where GDPR applies, we also rely on legal bases such as consent, contract performance, legitimate interests, and legal obligation, as appropriate.

5. How We Use Your Information

We use the collected information for the following purposes:

To respond to your inquiries and provide customer support
To deliver our coaching services and programs
To send administrative information, such as service updates
To send marketing communications (with your consent)
To improve our website and services
To analyze website usage and trends
To protect against fraudulent or unauthorized activity
To comply with legal obligations

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Contact form submissions: 2 years from the date of submission
Client records: 7 years after the end of the business relationship (for legal and accounting purposes)
Marketing preferences: Until you withdraw consent
Website analytics data: 26 months

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service providers: Third parties who assist us in operating our website and conducting our business (e.g., hosting providers, payment processors)
Legal requirements: When required by law, court order, or governmental authority
Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

8. Disclosure to Overseas Recipients

Some service providers (for example, hosting, analytics, or email tools) may store or process personal information outside New Zealand. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient is subject to safeguards comparable to the Privacy Act 2020, or we obtain your authorisation where required.

Where GDPR applies, we use appropriate transfer mechanisms such as standard contractual clauses or adequacy decisions where required.

9. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you generally have the right to:

Access personal information we hold about you (IPP 6)
Request correction of personal information that is incorrect, misleading, incomplete, or out of date (IPP 7)
Withdraw consent for optional uses such as marketing (subject to legal or contractual limits)
Complain to us and, if unresolved, to the Office of the Privacy Commissioner

To make an access or correction request, contact us using the details in Section 16. We will respond as soon as reasonably practicable and within any timeframes required by law. We may need to verify your identity before releasing information.

If you are in the EEA, you may also have GDPR rights including erasure, restriction, portability, and objection to certain processing. Contact us to exercise those rights.

9A. Notifiable Privacy Breaches

If a privacy breach is likely to cause serious harm, we will assess the breach and notify the Office of the Privacy Commissioner and affected individuals as required under the Privacy Act 2020. We maintain internal procedures to identify, contain, and respond to privacy incidents.

9B. Marketing and Electronic Messages

We send marketing emails only where permitted by law. Under the Unsolicited Electronic Messages Act 2007, commercial electronic messages must include accurate sender information and a functional unsubscribe facility. You may opt out of marketing at any time by using the unsubscribe link in our emails or contacting us directly.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL/TLS encryption for data transmission
Secure server infrastructure
Access controls and authentication
Regular security assessments
Staff training on data protection

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

11. Cookies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy regularly.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (www.privacy.org.nz). If GDPR applies to you, you may also contact your local data protection authority in the EEA.

16. Contact Us

For questions about this Privacy Policy or our data practices, please contact us:

Freshforcedetox
7 Fifth Avenue East
Tauranga 3110, New Zealand
Email: connect@freshforcedetox.world
Phone: +64 7 578 8621